FAQ
Research Use
What does "research use only" mean?
Every product we sell is supplied strictly for in-vitro and laboratory research by qualified professionals. Our products are not drugs, food, cosmetics or dietary supplements, and they are not for human or veterinary use, diagnosis or treatment.
Who can buy from Universe Peptides?
Purchasers must be 21 or older and buying for legitimate laboratory research. By placing an order you confirm both. We may cancel any order that suggests the product is intended for human or animal use.
Do you give dosing or usage advice?
No. We don't provide dosing, administration or protocol guidance of any kind, and our support team will not answer questions about personal use.
Quality & COAs
How are your products tested?
Every lot is tested by an independent third-party laboratory for identity and purity before it is sold. We only list lots that test above 99% purity.
What is a certificate of analysis (COA)?
A COA is the lab report for a specific production lot. It shows the compound's identity, measured purity, the test methods used (typically HPLC and mass spectrometry), and the lot number.
How do I match my product to its COA?
The lot number is printed on the vial, bottle, or pack. Find the COA with the same lot number on the product page, or you can log in to the manufacturer's website to obtain the COA, or email sales@universepeptides.com with your order number, and we'll send it.
Who makes your products?
We carry our own Universe Peptides line alongside compounds from Peplogix and Mollecule. Products are made in the USA.
Storage & Cold Chain
Do lyophilized peptides need to ship cold?
No. Lyophilized (freeze-dried) peptides are stable at room temperature for the few days they spend in transit, so standard shipping is fine.
How should I store products when they arrive?
Store lyophilized vials in a freezer (−20°C) or refrigerator, sealed and away from light and moisture. Store serums cool and out of direct light. Capsules and oral film strips are shelf-stable at room temperature. Each product page lists its specific storage conditions.
What if my package sat in the heat?
Short exposure to warm temperatures in transit does not degrade lyophilized peptides. If you're concerned about a delivery, contact us with your order number.
Orders & Shipping
How long does it take to process an order?
Most orders ship within 2–5 business days of payment confirmation. Card and digital-wallet payments confirm instantly.
How long does delivery take?
Standard shipping takes 3–7 business days and express takes 1–3 business days after the order ships. Shipping is free on orders over $100.
Do you ship internationally?
No. We currently ship within the United States only.
How do I track my order?
You'll receive a confirmation email when you order and a tracking email when it ships. You can also check status in your account under Orders. Tracking can take 24–48 hours to update; if it hasn't moved in 3 business days, contact us.
Can I change or cancel my order?
Yes, as long as it hasn't been packed. Email sales@universepeptides.com as soon as possible with your order number. Once an order has shipped it can't be changed or cancelled.
Payments & Store Credit
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, PayPal and Apple Pay. All payments are processed over an encrypted connection.
How does store credit work?
Store credit is issued for approved claims on damaged or incorrect orders, or as a promotion. It never expires and applies at checkout like a discount code. If your credit doesn't cover the full order, pay the rest with any accepted payment method.
Payments & Store Credit
Can I return a product?
We can't accept returns or exchanges once an order has shipped. Research compounds are sensitive to handling and storage, and we can't verify the condition of returned product, so nothing that leaves our facility goes back into inventory.
What if my order arrives damaged, incomplete, or incorrect?
Contact us within 24 Hours of delivery at sales@universepeptides.com or (951) 245-6999 with your order number and a photo of the item and packaging. We'll send a replacement or issue a refund or store credit.
What if my package is lost?
If tracking hasn't updated in 3 business days or shows delivered but you haven't received it, contact us and we'll open a claim with the carrier.
Account Info
Do I need an account to order?
No, you can check out as a guest. An account lets you track orders, save addresses and use store credit more easily.
How do I update my details?
Sign in and open your account page to change your name, email, password or saved addresses. Changes apply to future orders straight away.
Still have a question?
Email sales@universepeptides.com or call (951) 245-6999.